Cancellation, Withdrawal, Returns and Refunds Policy
Order Changes or Cancellations
We process orders as quickly as possible to ensure prompt delivery.
If you wish to change or cancel your order, please contact us as soon as possible at:
We will do our best to accommodate your request, provided that your order has not already been processed or dispatched.
To help us process your request efficiently, please use the following as the subject line of your email:
“Order Cancellation”
and include your full name and order number.
Returns and Refunds Policy
Customer satisfaction is our priority.
If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions set out below.
You may request a return within 30 days of the date your order was delivered.
To be eligible for a refund, the product must be returned:
- in the same condition in which it was received;
- with all accessories originally included, where applicable;
- in its original packaging, where possible.
Once we have received and inspected the product, we will issue the refund using the same payment method used for the original purchase.
Refunds are generally processed within 7 working days of the return being approved, although your bank may take a few additional days to credit the funds to your account.
Items Not Eligible for a Refund
In accordance with applicable law, the right of withdrawal does not apply to the following products:
- made-to-measure or personalised products;
- sealed products which have been opened after delivery and are not suitable for return for health protection or hygiene reasons;
- digital content supplied by download or immediate access once performance of the service has begun;
- gift cards.
Faulty, Damaged or Incorrect Products
If you receive a faulty, damaged or incorrect product, please contact us within a reasonable period after delivery and provide photographs showing the issue.
At our discretion, we will either replace the product or provide a full refund at no additional cost to you.
How to Return an Item
Before returning any item, you must contact us at:
We will provide you with return instructions and the address of the warehouse to which the item should be sent.
Unless the product is faulty, damaged or was sent to you in error, return shipping costs are the responsibility of the customer.
For high-value items, we recommend using a tracked delivery service, as you remain responsible for the parcel until it is received at our warehouse.
Refund Not Received
If you have not yet received your refund:
- check your bank account;
- contact your card issuer;
- contact your bank, as refunds may take several working days to be processed.
If you have completed these checks and still have not received your refund, please contact us at:
Pour cette politique précise, M-AGENCY LLC n'a pas besoin d'être ajoutée artificiellement, puisqu'il n'y avait aucune société mentionnée dans ton ancien texte. On pourra en revanche mettre Glowalie / M-AGENCY LLC dans les documents où l'identité de l'entreprise est nécessaire, comme les Terms of Service, Legal Notice/Contact Information et Privacy Policy.