Returns and Exchanges
Our Commitment
At Glowalie, we are committed to describing our products in as much detail and as accurately as possible, so you know exactly what you are purchasing.
Our aim is to avoid any surprises upon delivery and provide you with a pleasant shopping experience.
Order Cancellation
We pride ourselves on processing orders very quickly.
Most orders are processed within 12 hours.
If you wish to cancel your order, please contact us as soon as possible at:
As most in-stock products are processed and/or dispatched within 12 hours, it is important to contact us within this timeframe so that we can try to cancel your order before it is processed or dispatched.
Unfortunately, once an order has been processed, we can no longer accept cancellation requests.
Incorrect Delivery Address
It is your responsibility to ensure that your delivery address is correct and complete.
If you need to change it, please contact us as soon as possible.
Address changes can only be made if your order has not yet been processed.
We are not responsible for incorrect or incomplete addresses provided by the customer.
Likewise, we cannot be held responsible for orders that cannot be delivered due to an incomplete, incorrect or inaccessible address.
In some cases, the parcel may be returned to the sender, although this cannot be guaranteed.
If your order is returned to us, you may choose between:
- a refund of the order amount, excluding the original delivery charges;
- or having your order sent again.
A refund or redelivery can only be arranged once the parcel has been returned to the sender.
Returns Policy
We accept returns for any reason.
Whether you are not satisfied with your purchase or have simply changed your mind, we will be happy to help.
Our returns policy is valid for 14 days from the date you receive your order.
If you are not completely satisfied with your purchase, please complete and sign the returns form and include it inside your parcel.
Requesting a Return
Before returning an item, please contact our customer service team at:
We will provide you with return instructions and the correct address to which the product should be sent.
Returns sent without contacting us beforehand may not be processed.
Contact Us
If you have any questions about returns or exchanges, please contact us at:
Website: glowalie.com
Operated by: M-AGENCY LLC